Privacy Policy

Last updated: 26 February 2025

Welcome to HipChat ("we", "our", "us"). We value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you use our app.

By using HipChat, you agree to the terms outlined in this policy.

1. Information We Collect

1.1 Information You Provide

• Profile Data: You may choose to provide a username, gender, and preferences to personalize your experience.
• Subscription Data: If you make a purchase, we collect data necessary to manage subscriptions and provide premium features.

1.2 Automatically Collected Information

• Device & Usage Information: We may collect data about your device, general location (country-level), and app usage to improve functionality and user experience.
• Communication Content: Messages exchanged within the app are stored temporarily and deleted when the conversation ends.

1.3 Third-Party Services

We use trusted third-party services for app functionality, analytics, advertising, and in-app purchases. These partners adhere to their privacy policies and are committed to protecting your data.

2. How We Use Your Information

We use your information to:

• Facilitate user matching and chat functionality.
• Enhance user experience and improve app features.
• Provide and manage premium subscriptions.
• Display or remove ads based on your subscription status.
• Ensure safety through content moderation features.

3. Sharing Your Information

We do not sell or rent your personal data to third parties. However, we may share your information in the following circumstances:

• Service Providers: We may share your information with third-party service providers who help us operate and maintain the app (e.g., for subscriptions and ads).
• Legal Obligations: We may disclose your information if required by law or to protect the rights, safety, and security of the app and its users.
• Business Transfers: In the event of a merger, acquisition, or asset sale.

Child Safety and Legal Compliance: In cases where we identify content that may involve child exploitation or endangerment, we will take appropriate steps, including notifying law enforcement and/or the National Center for Missing and Exploited Children (NCMEC) or other relevant regional authorities as required by law. We are committed to complying with applicable child safety regulations.

4. Data Retention & Deletion

• Temporary Data: Chat data is not stored permanently and is deleted when conversations end.
• Account Data: Using anonymous authentication means data is tied to your device. Uninstalling the app may result in data loss unless restored via linked purchases.
• Data Deletion: You can request data deletion by contacting us at hipchat.help@gmail.com.

5. Your Rights & Choices

• Ad Preferences: Premium users enjoy an ad-free experience.
• Content Filtering: You can toggle filters for chat content based on your preference.
• Language Options: The app may offer translations for better communication.

6. Data Security

We implement reasonable security measures to protect your data from unauthorized access, loss, or misuse. However, please be aware that no method of data transmission or storage is completely secure, and we cannot guarantee the absolute security of your information.

7. Children's Privacy

Our app is not intended for users under 18. We do not knowingly collect personal information from minors. If you believe a minor has used the app, contact us at hipchat.help@gmail.com.

8. Reporting Safety Concerns

Users can report any content or behavior they believe may endanger children or exploit vulnerable individuals by contacting us through our in-app reporting feature or at : hipchat.help@gmail.com. We take such reports seriously and will promptly investigate and take appropriate action.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We encourage you to review this page periodically for any updates. The date of the last update will be indicated at the top of this policy.

10. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:

• Email: hipchat.help@gmail.com